收到这样的回复..
This is the latest response from Customer Support:
Hey there!
It appears that your ID is in a language that the Americas' Support Team does not support. As such, we can not verify it in order to assist in recovery of the account. If you can submit an ID that has the information listed in Times New Roman, we may be able to assist further. For example, many passports do this.
We may also be able to help out through one of our live contact channels. This would be Phone Callback or Live Chat:
https://us.battle.net/support/en/blog/8352035 . We do have hours of operation for these though, so if the buttons are grey, that does mean we're closed for the day. The hours for phones are 12pm-8pm and 10am-10pm for chat (all times in Central timezone).
这是一个专为移动设备优化的页面（即为了让你能够在 Google 搜索结果里秒开这个页面），如果你希望参与 V2EX 社区的讨论，你可以继续到 V2EX 上打开本讨论主题的完整版本。
https://tanronggui.xyz/t/114357
V2EX 是创意工作者们的社区，是一个分享自己正在做的有趣事物、交流想法，可以遇见新朋友甚至新机会的地方。
V2EX is a community of developers, designers and creative people.