eternityz
9 天前
神奇，我的 iPhone 14 Pro 曾经遇到了极为相似的问题
Issue:
- Customer reports device overheats when using both wired and MagSafe charging
- device also has cellular connectivity issues, where it will appear as ‘Searching’
- customer reports cellular issue occurs after device starts overheating, on charge, and being used for personal hotspot
- issue occurs with both eSim and physical SIM card
Steps to Reproduce:
- ran Mobile resource inspector passed, software is up to date
- ran cellular rf test passed
- ran cellular voice and results show issue could be caused by network issues with carrier, or low cellular coverage in environment, 14 day summary shows 1% not in service
- issue was reproduced in store after device was put on charge, using 5G, personal hotspot activated, customer was taking photos, and ‘No Service’ came up for 5 minutes, following that the device switched to 4G and after a minute it switched to 5G
- performed restore on device and set up as new. Tested out same conditions, with phone being on charge, with customer’s e-sim using personal hotspot, taking photos with device. Tested out with known good SIM card with same conditions, and issue persists with the same pattern
Cosmetic Condition:
- display has screen protector no notable damage
- rear no notable damage
- Liquid contact indicator not triggered
- security screws intact
- front camera no notable damage
- rear camera no notable damage
Proposed Resolution:
- proposed to do rear system repair on device at no cost covered by warranty
- customer has backup through iCloud and will reactive his eSim if needed