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2014-04-21 12:44:37 +08:00
搜到一个原版邮件:
Dear Fitbit Customer:
We are conducting this recall due to reports of skin irritation from Force users.
While this has affected a small percentage of Force users, we care about you
and every one of our customers. The Fitbit team wants to apologize to anyone
affected.
Our voluntary recall was designed for the USA and Canada, the countries where
Force units were sold. We have developed the process below for our customers
in countries where our normal return process is not available.
Please follow the steps below to complete the refund process:
1. Immediately discontinue use of your Fitbit Force.
2. Cut your Force wristband above the holes (see
photograph at right).
3. Take a picture of the cut Force alongside a piece of paper
with the date written on it.
4. Print the enclosed Certificate of Disposal/Destruction.
5. Destroy, recycle, or dispose of your Force in compliance
with any applicable laws or requirements governing
electronic waste.
6. Complete the Certificate of Disposal/Destruction
7. Email the completed Certificate of Disposal/Destruction, the picture of your
Force, and your contact information including: Full Name, address, city,
state/provence, postal code and country and phone number to
fitbit4000@stericycle.com.
8. Once all information is returned a reimbursement check will be issued and
sent to you in US Dollars within 2‐6 weeks.
Thank you for your continued loyalty and support.
Sincerely,
Fitbit, Inc.